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	<title>Johan van Zijl &#187; CRM</title>
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	<description>Mostly SAP related...</description>
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		<title>15 Years of SMS and SAP CRM still does not support it</title>
		<link>http://johanvanzijl.com/articles/15-years-of-sms-and-sap-crm-still-does-not-support-it/</link>
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		<pubDate>Mon, 19 Oct 2009 21:25:49 +0000</pubDate>
		<dc:creator>johanvz</dc:creator>
				<category><![CDATA[Interaction Centre]]></category>
		<category><![CDATA[SAP CRM]]></category>
		<category><![CDATA[Cellphones]]></category>
		<category><![CDATA[IC WebClient]]></category>
		<category><![CDATA[SMS]]></category>

		<guid isPermaLink="false">http://johanvanzijl.com/?p=253</guid>
		<description><![CDATA[This marks the 15th year of Democracy and Commercial Mobile Phone Networks in South Africa. It seems that SAP has been oblivious to the development of the mobile phone and the proliferation of the humble SMS as a means of communication with customers. SAP CRM has been around for about 10 years now, and is [...]]]></description>
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		<title>CRM Users aren&#8217;t Wimps</title>
		<link>http://johanvanzijl.com/articles/crm-users-arent-wimps/</link>
		<comments>http://johanvanzijl.com/articles/crm-users-arent-wimps/#comments</comments>
		<pubDate>Sat, 26 Jan 2008 23:15:25 +0000</pubDate>
		<dc:creator>johanvz</dc:creator>
				<category><![CDATA[CRM]]></category>

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		<description><![CDATA[I found the clip below on YouTube a while ago. There is a lot of truth and a lot to debate in this ad. Being slightly biased, all I will say for now is don&#8217;t go for the rotten fish. One of the things that struck me was how different this &#8220;user&#8221; is to what [...]]]></description>
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