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	<title>Johan van Zijl &#187; SAP CRM</title>
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	<link>http://johanvanzijl.com</link>
	<description>Mostly SAP related...</description>
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		<title>15 Years of SMS and SAP CRM still does not support it</title>
		<link>http://johanvanzijl.com/articles/15-years-of-sms-and-sap-crm-still-does-not-support-it/</link>
		<comments>http://johanvanzijl.com/articles/15-years-of-sms-and-sap-crm-still-does-not-support-it/#comments</comments>
		<pubDate>Mon, 19 Oct 2009 21:25:49 +0000</pubDate>
		<dc:creator>johanvz</dc:creator>
				<category><![CDATA[Interaction Centre]]></category>
		<category><![CDATA[SAP CRM]]></category>
		<category><![CDATA[Cellphones]]></category>
		<category><![CDATA[IC WebClient]]></category>
		<category><![CDATA[SMS]]></category>

		<guid isPermaLink="false">http://johanvanzijl.com/?p=253</guid>
		<description><![CDATA[This marks the 15th year of Democracy and Commercial Mobile Phone Networks in South Africa. It seems that SAP has been oblivious to the development of the mobile phone and the proliferation of the humble SMS as a means of communication with customers. SAP CRM has been around for about 10 years now, and is [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Vendors in the Sales Document</title>
		<link>http://johanvanzijl.com/articles/vendors-in-the-sales-document/</link>
		<comments>http://johanvanzijl.com/articles/vendors-in-the-sales-document/#comments</comments>
		<pubDate>Mon, 10 Aug 2009 06:30:11 +0000</pubDate>
		<dc:creator>johanvz</dc:creator>
				<category><![CDATA[ABAP Code]]></category>
		<category><![CDATA[Middleware]]></category>
		<category><![CDATA[SAP CRM]]></category>
		<category><![CDATA[Sales Documents]]></category>

		<guid isPermaLink="false">http://johanvanzijl.com/?p=224</guid>
		<description><![CDATA[I recently had a requirement were a vendor had to be replicated as partner function from a CRM Sales Order to an SD Sales Order. At first I thought there wasn&#8217;t going to be any problem as it seems this is fully supported by customizing. The mapping between partner functions in ERP and CRM can [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>SAP IT Service Management 7.0</title>
		<link>http://johanvanzijl.com/articles/sap-it-service-management-70/</link>
		<comments>http://johanvanzijl.com/articles/sap-it-service-management-70/#comments</comments>
		<pubDate>Tue, 26 May 2009 04:18:39 +0000</pubDate>
		<dc:creator>johanvz</dc:creator>
				<category><![CDATA[SAP CRM]]></category>
		<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[ITIL]]></category>
		<category><![CDATA[Pink Elephant]]></category>

		<guid isPermaLink="false">http://johanvanzijl.com/?p=208</guid>
		<description><![CDATA[SAP CRM 7.0 includes the first official release of IT Service Management delivered by SAP. In the past ITIL compliance has always been a stumbling block in convincing companies that SAP CRM is an excellent platform on which to implement IT Service Management. It is great news that Pink Elephant has now certified SAP CRM [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>SAP CRM 7.0 Due</title>
		<link>http://johanvanzijl.com/articles/sap-crm-70-due/</link>
		<comments>http://johanvanzijl.com/articles/sap-crm-70-due/#comments</comments>
		<pubDate>Tue, 11 Nov 2008 04:45:17 +0000</pubDate>
		<dc:creator>johanvz</dc:creator>
				<category><![CDATA[SAP CRM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Ramp up]]></category>
		<category><![CDATA[SAP CRM 7.0]]></category>

		<guid isPermaLink="false">http://johanvanzijl.com/?p=167</guid>
		<description><![CDATA[CRM 7.0 is due to start ramp up on 21 November 2008. There has been some significant enhancements in the following areas: Interaction Centre &#8211; Lean Interaction Record and optimization for high-volume use IT Service Desk and Accounting Interaction Centre Scenarios Increased Personalization and Improved UI Tools Marketing -&#62; Loyalty Management and Improved TPM A [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>WDJ looks like CRM!</title>
		<link>http://johanvanzijl.com/articles/wdj-looks-like-crm/</link>
		<comments>http://johanvanzijl.com/articles/wdj-looks-like-crm/#comments</comments>
		<pubDate>Fri, 31 Oct 2008 06:42:34 +0000</pubDate>
		<dc:creator>johanvz</dc:creator>
				<category><![CDATA[BSP]]></category>
		<category><![CDATA[SAP CRM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[JAVA]]></category>
		<category><![CDATA[Web Dynpro]]></category>

		<guid isPermaLink="false">http://johanvanzijl.com/?p=164</guid>
		<description><![CDATA[This presentation just popped into my inbox. It describes the new features in SAP NetWeaver 7.1 CE&#8217;s Web Dypro Java. But the screens in the presentation looks exactly like CRM 2007 screens! Interesting, considering CRM 2007 has been available for almost a year now and is built on ABAP/BSP and not even WebDynpro. Mmm&#8230;The same [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Determining BP Sales Area Data</title>
		<link>http://johanvanzijl.com/articles/determining-bp-sales-area-data/</link>
		<comments>http://johanvanzijl.com/articles/determining-bp-sales-area-data/#comments</comments>
		<pubDate>Fri, 26 Sep 2008 18:51:44 +0000</pubDate>
		<dc:creator>johanvz</dc:creator>
				<category><![CDATA[ABAP Code]]></category>
		<category><![CDATA[Business Partner]]></category>
		<category><![CDATA[SAP CRM]]></category>
		<category><![CDATA[Abap]]></category>
		<category><![CDATA[BP]]></category>
		<category><![CDATA[Sales Area]]></category>
		<category><![CDATA[Sales Organization]]></category>

		<guid isPermaLink="false">http://johanvanzijl.com/?p=72</guid>
		<description><![CDATA[Here is some code that will help you to determine the Sales Areas assigned to a CRM Business Partner and also the sales area details maintained for the BP. The variables you will need are provided below: data: lv_partner_guid type bu_partner_guid, lt_sales_areas type crmt_bus_sales_area_t, ls_data type crmt_bus_set0030, lv_owner type crmt_bu_set_owner, lt_return type bus_bapi-return_table, lv_error type [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Browser Support and SAP CRM &#8211; Part 2</title>
		<link>http://johanvanzijl.com/articles/browser-support-and-sap-crm-part-2/</link>
		<comments>http://johanvanzijl.com/articles/browser-support-and-sap-crm-part-2/#comments</comments>
		<pubDate>Fri, 05 Sep 2008 06:11:46 +0000</pubDate>
		<dc:creator>johanvz</dc:creator>
				<category><![CDATA[Browsers]]></category>
		<category><![CDATA[HTML]]></category>
		<category><![CDATA[SAP CRM]]></category>
		<category><![CDATA[IE8]]></category>

		<guid isPermaLink="false">http://johanvanzijl.com/?p=81</guid>
		<description><![CDATA[In a previous post I commented on what it would take to make SAP CRM work with Internet Explorer 8. Well, it seems that Microsoft solved this problem for SAP by providing Compatibility View with IE8. The SAP CRM 2007 Web Client doesn&#8217;t work in IE8 with the default settings, but as soon as you [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer and BP Numbers</title>
		<link>http://johanvanzijl.com/articles/customer-and-bp-numbers/</link>
		<comments>http://johanvanzijl.com/articles/customer-and-bp-numbers/#comments</comments>
		<pubDate>Thu, 04 Sep 2008 08:50:06 +0000</pubDate>
		<dc:creator>johanvz</dc:creator>
				<category><![CDATA[ABAP Code]]></category>
		<category><![CDATA[Business Partner]]></category>
		<category><![CDATA[SAP CRM]]></category>
		<category><![CDATA[BP]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Mapping]]></category>

		<guid isPermaLink="false">http://johanvanzijl.com/?p=56</guid>
		<description><![CDATA[I often see systems where the consultant that implemented the solution, assumed that the Customer Number in the R/3 system would be exactly the same as the BP Number in CRM. In most cases this is true(and the system should be configured to map Customer numbers to BP numbers). However, this isn&#8217;t always true, especially [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Browser Support and SAP CRM</title>
		<link>http://johanvanzijl.com/articles/browser-support-and-sap-crm/</link>
		<comments>http://johanvanzijl.com/articles/browser-support-and-sap-crm/#comments</comments>
		<pubDate>Thu, 26 Jun 2008 08:28:45 +0000</pubDate>
		<dc:creator>johanvz</dc:creator>
				<category><![CDATA[BSP]]></category>
		<category><![CDATA[Browsers]]></category>
		<category><![CDATA[HTML]]></category>
		<category><![CDATA[SAP]]></category>
		<category><![CDATA[SAP CRM]]></category>
		<category><![CDATA[Firefox]]></category>
		<category><![CDATA[IC WebClient]]></category>
		<category><![CDATA[IE6]]></category>
		<category><![CDATA[IE7]]></category>
		<category><![CDATA[IE8]]></category>
		<category><![CDATA[Opera]]></category>
		<category><![CDATA[Web Standards]]></category>

		<guid isPermaLink="false">http://johanvanzijl.wordpress.com/?p=33</guid>
		<description><![CDATA[My take on support for different Web Browsers in SAP's CRM Application]]></description>
		<wfw:commentRss>http://johanvanzijl.com/articles/browser-support-and-sap-crm/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Logon Popup in the WebClient</title>
		<link>http://johanvanzijl.com/articles/logon-popup-in-the-webclient/</link>
		<comments>http://johanvanzijl.com/articles/logon-popup-in-the-webclient/#comments</comments>
		<pubDate>Mon, 09 Jun 2008 07:00:33 +0000</pubDate>
		<dc:creator>johanvz</dc:creator>
				<category><![CDATA[Basis]]></category>
		<category><![CDATA[SAP]]></category>
		<category><![CDATA[SAP CRM]]></category>
		<category><![CDATA[ITS]]></category>
		<category><![CDATA[Profile Parameters]]></category>
		<category><![CDATA[SSO2]]></category>
		<category><![CDATA[Tickets]]></category>

		<guid isPermaLink="false">http://johanvanzijl.wordpress.com/?p=29</guid>
		<description><![CDATA[We recently experienced a problem at a customer that drove everyone up the wall. Between 15:00 and 17:00 in the afternoon the user would get a spontaneous Java login popup. Once this happened the ITS would also require the user to log in again. These login screens aren&#8217;t unknown. You normally get them at every [...]]]></description>
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		<slash:comments>3</slash:comments>
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