SAP CRM 7.0 Due
November 11, 2008CRM 7.0 is due to start ramp up on 21 November 2008. There has been some significant enhancements in the following areas:
- Interaction Centre – Lean Interaction Record and optimization for high-volume use
- IT Service Desk and Accounting Interaction Centre Scenarios
- Increased Personalization and Improved UI Tools
- Marketing -> Loyalty Management and Improved TPM
- A lot of functionality has been added to CRM Service and includes improved ERP Integration, Advanced Contract Management, Warranty Processes, etc.
For those with access to the Service Marketplace there are more info on ramp up here and some good presentations on SAP CRM 7.0 here.
The link to the presentations is asking for a login.
chris | November 24, 2008The link to the presentations is asking for a login. How can i access these presentations?
These presentations are on SAP's Service Marketplace, which is unfortunately
johanvz | November 24, 2008These presentations are on SAP’s Service Marketplace, which is unfortunately only available to SAP customers and partners. But, if you are a customer or partner, you may request a new user at http://service.sap.com or from your company’s administrators.
Hi chris, you can check out Video Clips/Demos (SAP CRM 7.0)
Gregor Wolf | March 27, 2009Hi chris,
you can check out Video Clips/Demos (SAP CRM 7.0) .
Best regards
Gregor