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	<title>Johan van Zijl &#187; Cellphones</title>
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		<title>15 Years of SMS and SAP CRM still does not support it</title>
		<link>http://johanvanzijl.com/articles/15-years-of-sms-and-sap-crm-still-does-not-support-it/</link>
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		<pubDate>Mon, 19 Oct 2009 21:25:49 +0000</pubDate>
		<dc:creator>johanvz</dc:creator>
				<category><![CDATA[Interaction Centre]]></category>
		<category><![CDATA[SAP CRM]]></category>
		<category><![CDATA[Cellphones]]></category>
		<category><![CDATA[IC WebClient]]></category>
		<category><![CDATA[SMS]]></category>

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		<description><![CDATA[This marks the 15th year of Democracy and Commercial Mobile Phone Networks in South Africa. It seems that SAP has been oblivious to the development of the mobile phone and the proliferation of the humble SMS as a means of communication with customers. SAP CRM has been around for about 10 years now, and is [...]]]></description>
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