Johan van Zijl

This marks the 15th year of Democracy and Commercial Mobile Phone Networks in South Africa. It seems that SAP has been oblivious to the development of the mobile phone and the proliferation of the humble SMS as a means of communication with customers.

SAP CRM has been around for about 10 years now, and is marketed as a best of breed CRM solution. Why then is there no support for sending or receiving of SMS’s in the Interaction Centre?

Atleast they still support Letters…